Online Tickets FAQ
I am not able to order a ticket today for NYC, Philadelphia, Norristown, Brodheadsville, Panther Valley, Snydersville, Tobyhanna, Turnpike Exit 95.
These are locations that do not have the ability to have online tickets picked up therefore you must select a departure date either 4 or 7 days in advance to allow time for mailing (7 days for USPS delivery, 4 for FedEx). The system will then allow you to purchase the ticket and have enough time for it to be mailed to you. If you need the ticket for the same day you are trying to purchase many of the locations can have tickets purchased at the counter (NYC at the Adirondack Trailways ticket window, Philadelphia, Norristown, Brodheadsville, Panther Valley, Snydersville). Please check with these locations for their hours of operation — this can be found on the "Locations" page on our website: https://martztrailways.com/locations.asp.
I did not pick a schedule in the ordering process, which schedule can I use my ticket on?
You can use your ticket on any one of our schedules for the origin and destination you selected.
I do not see discounts online (student, senior, etc.)
We do not offer these discounts online (one day NYC specials, etc.) — these are available for purchase at our full service terminals.
If I choose for my tickets to be mailed out how will they be sent?
You will have two options, USPS(United States Postal Service) Priority Mail. These tickets usually get to their destination in two to three days buts sometimes can take up to a week or more depending on much volume the post office is experiencing.
The second option, FedEx — there is a variety of choices — Priority Overnight, Standard Overnight and 2 day.
What happens if my tickets get lost in the mail?
By agreeing to the terms & conditions when purchasing a ticket on our website (https://martztrailways.com/ticketing/terms-conditions.asp) Martz is not responsible for lost or stolen tickets, which means if the post office of FedEx shows a delivery we will not be able to replace your tickets unless you purchased insurance. If you do find your tickets you can mail them back at any time to receive a refund (we recommend insuring your package for the amount the tickets are worth in case they get lost through the mail). If the tickets never make it to your destination (shown by FedEx or USPS) we will replace those tickets.
If I do not use the ticket I purchased online can I get a refund?
Yes, if you chose to have your ticket picked up a terminal and have not picked it up please call our main office (570-821-3838) and ask to speak to someone about internet refunds. If you have not picked up your ticket it will be verified with that terminal. Once the information is verified the refund will be put through, it takes 3 business days to have the charge removed from your account. You will receive an email when the refund process is started.
If you have picked up the ticket you can mail in back to the main office, instructions can be found here: http://www.martztrailways.com/refunds.asp.
If you are mailing please insure your mailing for the amount of the tickets as Martz is not responsible for tickets that are lost or stolen.
How can I reserve seats for my online ticket purchase?
This cannot be completed online; you must call the terminal you are leaving from to obtain seat reservations. Reservations are mandatory for any of the casino trips, and shopper's special trips. Please see this page for more information: http://www.martztrailways.com/how-reserve-seat.asp
How long are my online purchases good for?
This depends on what type of ticket that has been purchased.
- One way = 90 days
- Round Trip = 1 year
- Party of Specials = 30 days from departure date
Online tickets that are to be picked up at a location will remain there for 30 days after the date of purchase.
What do I need to pick up my online ticket?
Your printed receipt (if able to print) and a photo ID to pick up your ticket.
Can I use my internet receipt I printed to board the bus?
No, you cannot use your internet receipt to board the bus. You must have the actual ticket to board the bus.